Course Outline

Openness to others: 5 generations on the consumer market, 4 generations on the labor market

  • Openness to others - five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers Generation, Traditionalist Generation.
  • What generation do I represent?
  • Characteristics of 4 generations functioning on the labor market: Z, Y, X and Baby Boomers

Generational differences among employees:

  • Defining and managing the employee's development potential, taking into account the specific needs and life opportunities resulting from age - key competences
  • Techniques and skills in motivating and managing employees of different ages.

Age management - how have we prepared ourselves to welcome the youngest Y and Z generations?

  • what is an employee of generations Y and Z?
  • what motivates an employee from the Y and Z generations?
  • how to communicate with an employee from generations Y and Z?
  • how to manage an employee from generations Y and Z?

X,Y,Z communication

  • How to design appropriate communication for generations X,Y,Z
  • Why do I need to customize my message?
  • Common communication tools - Feedback
  • How to communicate to motivate generations?
  • Open communication - authority in communication
  • Communication in business cooperation development

XYZ management and motivation

  • Setting goals and accomplishing tasks
  • Team management, coordination of activities, project management - intergenerational cooperation
  • What motivates each generation? - the key to the generation
  • How to design cooperation?
  • How to complement each other in business?
  • How to effectively divide tasks in a team - a table of competencies
  • How to build natural authority and self-esteem in XYZ?
  • Is Generation Z difficult to manage and what really motivates them?
  • Will we be short of workers soon?
  • XYZ recruitment what each generation cares about
  • Difficult XYZ situations - assertiveness in communication

Conflict management - difficult situations between generations

  • How to anticipate conflicts at work?
  • Levels of communication - attitudes of the interlocutor (boss, employee, supplier, recipient)
  • How to talk to an employee, supervisor, etc.?
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparency of communication?


There are no specific requirements needed to attend this course.

  14 Hours


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