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Course Outline
Openness to others: 5 generations on the consumer market, 4 generations on the labor market
- Openness to others - five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers Generation, Traditionalist Generation.
- What generation do I represent?
- Characteristics of 4 generations functioning on the labor market: Z, Y, X and Baby Boomers
Generational differences among employees:
- Defining and managing the employee's development potential, taking into account the specific needs and life opportunities resulting from age - key competences
- Techniques and skills in motivating and managing employees of different ages.
Age management - how have we prepared ourselves to welcome the youngest Y and Z generations?
- what is an employee of generations Y and Z?
- what motivates an employee from the Y and Z generations?
- how to communicate with an employee from generations Y and Z?
- how to manage an employee from generations Y and Z?
X,Y,Z communication
- How to design appropriate communication for generations X,Y,Z
- Why do I need to customize my message?
- Common communication tools - Feedback
- How to communicate to motivate generations?
- Open communication - authority in communication
- Communication in business cooperation development
XYZ management and motivation
- Setting goals and accomplishing tasks
- Team management, coordination of activities, project management - intergenerational cooperation
- What motivates each generation? - the key to the generation
- How to design cooperation?
- How to complement each other in business?
- How to effectively divide tasks in a team - a table of competencies
- How to build natural authority and self-esteem in XYZ?
- Is Generation Z difficult to manage and what really motivates them?
- Will we be short of workers soon?
- XYZ recruitment what each generation cares about
- Difficult XYZ situations - assertiveness in communication
Conflict management - difficult situations between generations
- How to anticipate conflicts at work?
- Levels of communication - attitudes of the interlocutor (boss, employee, supplier, recipient)
- How to talk to an employee, supervisor, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparency of communication?
Requirements
There are no specific requirements needed to attend this course.
Testimonials
Handling Conflict
ITPPL Services, Inc.
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
The personal experience the trainer shared to us that provides lessons and teach us how to handle any situation.
ITPPL Services, Inc.
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
Genafe Grace Amon - ITPPL Services, Inc.
I like everything about the training. I've learned new things specially in conflict management.
ITPPL Services, Inc.
It was interactive. Was not boring at all.
ITPPL Services, Inc.
it was a very good training based on experience
raymond maas - Rhosonics
interactive session
Desmond Lee Swee Hoe, Intel Microelectronics Sdn. Bhd.
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