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Course Outline
- Introduction to Procurement
- The Procurement Cycle
- Sourcing and Category Strategy
- Procuring/Tendering
- Contracting
- Supplier Management
- Procurement Roles and Responsibilities
- Operational Procurement (Systems, Processes, Policies, and Governance)
- Sector and Operating Model Variations
- Procurement Tools
- Supplier/Buyer Segmentation
- Scorecards
- RAID logs
- Core Skills
- Impact and Influence
- Timekeeping
- Project Management
- Understanding Contract Law
- Negotiation
- Additional Procurement Skills
- Data Analysis
- Market Research
- Active Listening
- Developing Supplier Relationships and Conducting Review Meetings
- Developing Stakeholder Engagement
- Best Practice
- Sources of Insight
- Role of the Contract Manager
- Structuring the Contract Management Process to Optimize Performance
- The Contract Management Lifecycle
- Structure of the Legal Contract and Practical Implications for Contract Managers
- Role of Risk Management in Managing Supplier Contracts and Business Continuity
- Contract Performance Management Tools and Techniques, Including Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs)
- Contract Healthcheck and SWOT Analysis
- Performance Management and Continuous Improvement
- Application of Supply Chain Management and Process Improvement Principles to Deliver Contract Objectives
- Effective Supplier and Stakeholder Relationship Management
- Problem-Solving Tools and Techniques
- The Contract Management Framework (CMF)
- Contract Scorecards
- Benchmarking, Performance Reviews, and Dispute Resolution
- Managing Under-Performance and Contractual Issues Effectively
- Supplier Performance Review Meetings
- Common Contract Clauses
Requirements
Audience
- Individuals undertaking procurement responsibilities as part of their job role
- Stakeholders seeking a deeper understanding of procurement activities
- Non-procurement professionals wishing to understand the procurement process
- Managers responsible for supporting contract management staff (operations and procurement)
- Supplier personnel who manage contract delivery with their customers
- Procurement professionals requiring a detailed insight into contract performance management
- Anyone with responsibility for contract management within their broader role
14 Hours
