Course Outline
- Introduction to Procurement
- The Procurement Cycle
- Sourcing and Category Strategy
- Procuring/Tendering
- Contracting
- Supplier Management
- Procurement Roles and Responsibilities
- Operational Procurement (Systems, Processes, Policies and Governance)
- Sector and Operating Model Variances
- Procurement Tools
- Supplier/Buyer Segmentation
- Scorecards
- RAID logs
- Core Skills
- Impact and Influence
- Timekeeping
- Project Management
- Understanding Contract Law
- Negotiation
- Additional Procurement Skills
- Data Analysis
- Market Research
- Active Listening
- Developing Supplier Relationships and Conducting Review Meetings
- Developing Stakeholder Engagement
- Best Practice
- Sources of Insight
- Role of the contract manager
- Structuring the contract management process to optimise contract performance
- The contract management lifecycle
- Structure of the legal contract and practical implications for contract managers
- Role of risk management in managing supplier contracts and business continuity
- Contract performance management tools and techniques, including key performance indicators (KPIs) and service-level agreements (SLAs)
- Contract Healthcheck and SWOT analysis
- Performance management and continuous improvement
- Application of supply chain management and process improvement principles to deliver contract objectives
- Effective supplier and stakeholder relationship management
- Problem-solving tools and techniques
- The Contract Management Framework (CMF)
- Contract Scorecards
- Benchmarking, performance reviews and dispute resolution
- Managing under-performance and contractual issues effectively
- Supplier performance review meetings
- Common contract clauses
Requirements
Audience
- those undertaking procurement responsibilities as part of their job role
- stakeholders seeking to gain a greater understanding of procurement activities
- non-procurement professionals who wish to understand the procurement process
- managers responsible for supporting contract management staff (operations and procurement)
- supplier personnel who manage contract delivery with their customers
- those in procurement requiring a detailed insight into contract performance management
- anyone with responsibility for contract management within their wider role
Testimonials
The pace of training delivery.
Ian McInally - KnowledgePool
the exercises and group discussions.
KnowledgePool
The trainer was very knowledgeable and was happy to go at the pace of the attendees. He was polite and respectful to all those in attendance. I felt I learnt a lot from the course as the trainer was very succinct in his delivery when going through the PP slides. A really good, worth while course from my personal point of view.
Julie Price - KnowledgePool
The environment was really relaxed and open so everyone could ask questions or put across points of view or experience. David the trainer was a SME on the subject and his style was very good.
KnowledgePool
The second day, scenarios exercises.
Christina Hutchings - KnowledgePool
I liked the trainer's introduction and anecdotes to make the learning more real
KnowledgePool
David's in depth knowledge. His relationship building skills with the audience. I really enjoyed the way he managed to make us (as a collective audience) enjoy the quite dry and uninteresing subject matter. He had anecdotes and knowledge of specific examples of security failings - hacker attacks - BCP 'breakdowns' etc which put flesh on the bones to the piece of legislation or 'best practice' for BCP that he was trying to teach us about. A really engaging, down to earth and personable man: A very good listener and a fabulous, charismatic trainer.