Course Outline
Day 1
INTRODUCTION
- Background overview
- Defining roles and responsibilities
- The importance of soft skills
- Perception, innumeracy, and human behavior
- Understanding money, metrics, and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The goals and intent behind communication
- Educating audiences
- Providing information
- Persuading stakeholders
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying who you are addressing
- Understanding different perspectives, mental models, and schemas
- Navigating jargon in mixed groups
- Cultural and national contexts
- Adjusting depth and abstraction levels
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Writing concise text for digital platforms
- Applying the rule of three
- Utilizing examples and analogies
4. STORYTELLING
- The universal and innate nature of storytelling
- Applying narrative techniques in the workplace
- Structuring a compelling story
- The role of non-verbal cues
- The enduring impact of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Using credible sources
- Visualizing data and information effectively
6. INTERPRETATION OF DATA
- Mitigating confirmation bias
- Clarifying communication intent
- Managing communication status
7. FEEDBACK
- Feedback frameworks
- Situation, Behavior, and Impact (SBI) model
- Sandwich feedback method
- Pendleton rules
- Situation, Task, Action, and Result (STAR) model
- SAID feedback model
- Strategies for receiving quality feedback
- Practicing active listening
- Techniques for delivering effective feedback
- Providing constructive criticism
- Summary of feedback principles
Day 3
8. COLLABORATION
- The value of working together
- Defining true collaboration
- Cultivating a collaborative environment
- Key insights
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Maintaining conciseness
- Demonstrating assertiveness
- Foundations of assertive communication
- Empathic assertion techniques
- Asserting consequences
- Addressing discrepancies
- Using repetition effectively
- Applying the fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Cultivating self-awareness
- Practicing self-management
- Developing social awareness
- Enhancing relationship management
12. PERSONAL BRANDING
- Managing disclosure and intent
- Building your personal brand
- Step 1: Define your goals
- Step 2: Align your objectives
- Step 3: Identify your audience and purpose
- Step 4: Engage effectively
- Defining key brand characteristics
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- Fostering a 'can-do' mindset and confidence
- Strategies for cultivating and sustaining PMA
- Cultivating distilled positivity
- Final thoughts
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
No specific prerequisites are required. However, a degree of professional experience in any field is advantageous.
Target Audience
This course is ideally suited for professionals with several years of experience. While the content is universal and applicable across most disciplines, it is particularly beneficial for specialists who frequently need to explain complex or niche concepts to a general audience.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
