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Course Outline
Anatomy of conflicts
- definitions
- outcome of conflicts
- negotiation theories and concepts
- argumentation theory,
- decision analysis,
- behavioral analysis,
- face negotiation theory,
- game theory,
- consensus building,
- strategic barging,
- discernment
Personality types
- persuasion
- positive
- patience
- inter-personal relationship
- assertiveness
- self-confidence
- communicative
- emotional intelligence
- body language
Leadership styles
- strategic
- transformative
- visionary
- democratic
- affirmative
Conflict resolution process
- opening the negotiation
- handling opposition/questions
- exchanging information
- effective communication
- maintain good relationship
- bargain and trade wants
- close in a timely and settling manner
- create win-win situations
Key conflict resolution skills
- effective speaking
- listening
- attitude
- respect
- care
- assertiveness
- self-confidence
- patience
- persistent
- creativity
- critical thinking
- problem solving
- empathy
- fairness
- openness
- commitment
Requirements
There are no specific requirements needed to attend this course.
Testimonials
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Jordan Ruegg
We could practice on real situation and Helen gave to me a lot of practical tips.
Elisa Venturini
All of it
- Ben Russell Carers
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