Course Outline
Anatomy of conflicts
- definitions
- outcome of conflicts
- negotiation theories and concepts
- argumentation theory,
- decision analysis,
- behavioral analysis,
- face negotiation theory,
- game theory,
- consensus building,
- strategic barging,
- discernment
Personality types
- persuasion
- positive
- patience
- inter-personal relationship
- assertiveness
- self-confidence
- communicative
- emotional intelligence
- body language
Leadership styles
- strategic
- transformative
- visionary
- democratic
- affirmative
Conflict resolution process
- opening the negotiation
- handling opposition/questions
- exchanging information
- effective communication
- maintain good relationship
- bargain and trade wants
- close in a timely and settling manner
- create win-win situations
Key conflict resolution skills
- effective speaking
- listening
- attitude
- respect
- care
- assertiveness
- self-confidence
- patience
- persistent
- creativity
- critical thinking
- problem solving
- empathy
- fairness
- openness
- commitment
Requirements
There are no specific requirements needed to attend this course.
Testimonials
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Louise England, Axway
Communicating and Influencing For Team Members Course
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Louise England, Axway
Communicating and Influencing For Team Members Course
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
Carole - Louise England, Axway
Communicating and Influencing For Team Members Course
the subject
Robin Ng Lock, Gamma Interactive Inc.
Assertiveness Course
Trainer give good examples for us to be clear on each of the topics that was discussed.
Robin Lock - Robin Ng Lock, Gamma Interactive Inc.
Assertiveness Course
it was fun and not boring
Arianne Jane Preligera - Robin Ng Lock, Gamma Interactive Inc.
Assertiveness Course
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Jordan Ruegg
Building an Effective Team with Belbin Team Roles Course
Interaction and flexibility