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Course Outline
Define Coaching
- Ensure clarity on what exactly Coaching is and how it is used
- Link “Coaching” as a discipline to improving individual and team performance (or analysing and rectifying under-performance)
- Understand how learning shared can easily be transferred into a “commitment to action”
Coaching models
- Introduction to the GROW model
- G = Goal: the purpose of the discussion or changes the individual / team wishes to make
- R = Reality: an honest assessment of the current situation and the need for change
- O = Options: what can be done to achieve that change; what else; is there anything else…?
- W = Will: is the desire there to see this through or will one of the other factors – GRO –prevent the achievement of the change; how will we measure progress?
- Consideration of all the factors required in:
- Turning vision into reality
- Delivering measurable outcomes
- Making effective decisions
- Managing the change
- Introducing the House of Change: understanding the need sometimes to make things worse before they can get better
Becoming a successful Coach
- How does a Coach behave?
- What does a Coach do?
- Understanding the need to remain separate – aloof? – from the detail and only contribute individual comments / suggestions at appropriate times
- Coaching performance from individuals whose day-to-day work we don’t understand
The link with Performance Management
- Objective setting – understanding what is required
- Managing against these objectives – understanding what success / shortfall looks like
- Recognising (and rectifying) under-performance; particularly recognising the causes of under- performance (which may be nothing to do with the individual’s workload)
- Coaching and Feedback: links and differences
Coaching in Practice
- Facilitated sessions of Coaching – initially in a group environment to allow targeted feedback; then in coaching pairs – to put into practice the models which have already been discussed.
Testimonials
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Louise England, Axway
Communicating and Influencing For Team Members Course
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Louise England, Axway
Communicating and Influencing For Team Members Course
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
Carole - Louise England, Axway
Communicating and Influencing For Team Members Course
Well run, properly planned
Kamil - Magdalena Krakowiak, AXA XL
Business Communication Skills Course
the subject
Robin Ng Lock, Gamma Interactive Inc.
Assertiveness Course
Trainer give good examples for us to be clear on each of the topics that was discussed.
Robin Lock - Robin Ng Lock, Gamma Interactive Inc.
Assertiveness Course
it was fun and not boring
Arianne Jane Preligera - Robin Ng Lock, Gamma Interactive Inc.
Assertiveness Course
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
People and Team Management Course
Customised to my needs
Business Communication Skills Course
Customised to my needs
Business Communication Skills Course
Time given for self reflection and improvement.
- Credit Suisse AG
Handling Conflict with Confidence Course
The theorie was OK, partly aready known. The excercises and the following analysis were very helpfull.
Iwona Hiltebrand - Credit Suisse AG
Handling Conflict with Confidence Course
short & to the point
MUSAAD ALOLAYAN
Handling Conflict with Confidence Course
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