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Course Outline

Introduction

Understanding Quality, Quality Systems, and QMS (Quality Management System) Audits

Exploring the Relationship Between QMS Audits, Customer Satisfaction, and Profitability

Understanding ISO 9001 and the Seven Quality Management Principles

Planning the QMS Audit Based on Inputs from Top Management and Lead Technical Personnel

Developing a QMS Audit Checklist to Record Conformance and Non-Conformance Details

Preparing a QMS Audit Report

Understanding the Recurring Cycle of Continuous Improvement

Understanding ISO 9001 Certification Requirements

Presenting to Top Management

Closing Remarks

Requirements

  • Familiarity with continuous improvement efforts aimed at customer satisfaction.
  • Knowledge of business process improvement.
  • A general understanding of quality systems and quality management system improvements.
  • Experience with continuous improvement processes and performance metrics.

Audience

  • Current or aspiring QMS auditors.
  • Consultants and managers involved in quality programs.
  • Individuals who collaborate with QMS auditors.
 21 Hours

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