Course Outline


Understanding Quality, Quality Systems and QMS (Quality Management System) Audit

Understanding the Relationship QMS Audit, Customer Satisfaction and Profitability

Understanding ISO 9001 and the Seven QMP (Quality Management Principles)

Planning the QMS Audit based on Inputs from Top Management and Lead Technical Personnel

Creating a QMS Audit Checklist to record Conformance and Non-Conformance Details

Creating a QMS Audit Report

Understanding the Recurring Cycle of Continuous Improvement  

Understanding ISO 9001 Certification Requirements

Presenting to Top Management 

Closing Remarks


  • An understanding of Continuous Improvement toward Customer Satisfaction   
  • An understanding of Business Process Improvement 
  • A general understanding of Quality Systems and Quality Management Systems Improvement
  • Experience with Continuous Improvement Processes and Performance Metrics


  • Auditors who are or will be involved in QMS Audit
  • Consultants and Managers involved in Quality Programs
  • Persons who need to work with QMS Auditors
  21 Hours


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