Course Outline

Introduction to Quality Management

  • Overview of SAP Quality Management (QM)
  • Understanding the processes and available solutions

Understanding Quality Management

  • Using QM in logistics supply chain and company processes
  • Using QM in procurement
  • Using QM in production
  • Using QM in sales and distribution

Quality Planning

  • Understanding the features of quality planning
  • Handling basic data and specific data
  • Inspection planning
  • Failure mode
  • Understanding effects analysis and control plan

Quality Inspection and Control

  • Overview of quality control
  • Understanding quality level control charts
  • Creating an inspection lot
  • Completing an inspection lot

Quality Certificates

  • Using basic SAP script
  • Introduction to quality certificates
  • Using condition techniques and forms for quality certificates
  • Creating and defining certificates
  • Manually dispatching certificates
  • Certificate profile and profile characteristics

Quality Notification

  • Introduction to quality notification
  • Creating and processing quality notifications
  • Quality notifications document flow
  • Complaints and items/defects
  • Managing the status of tasks
  • Selecting and evaluating quality notifications
  • Assigning and changing users' status
  • Processing return deliveries
  • Understanding functions in delivery return processing
  • Quality notifications on the internet

Managing Test Equipment

  • Creating a task list with QM data
  • Displaying logs and notification timeline
  • Managing items and tasks
  • Creating test equipment
  • Measuring points and maintenance plan

Logistic Controls

  • Introduction to logistic controls
  • Source inspections
  • Quality assurance agreement
  • Processing manufacture part number in QM

QM in Production and Sales Distribution (SD)

  • Planning and implementing inspection
  • Transferring inspection result
  • Reassigning partial lots
  • Effect of delivery processing

QM Basic Functions and Interfaces

  • Creating and maintaining orders
  • Copying and deleting orders and assignments
  • Creating and using worklists
  • Triggering source and recurring inspections
  • Recording results
  • Creating job variant
  • Changing inspection lot
  • QM interface types
  • Logical locking
  • Using a statistical data interface
  • Understanding application data structure

QM in Procurement

  • Procurement QM requirements
  • Defining delivery block
  • Defining QM systems

Stability Study

  • Process flow of stability study
  • Stability study objectives

Summary and Next Steps


  • An understanding of SAP


  • Product consultants
  • Product managers
  • Business analysts
  21 Hours


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