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Course Outline
Introduction
ServiceNow Overview
- What is ServiceNow?
- ServiceNow features and tools
Preparing the ServiceNow Environment
- Setting up an MID Server System
ServiceNow Quick Start
- Navigating the ServiceNow user interface
- Working with ServiceNow docs and community
ServiceNow for End Users
- Implementing configurations
- Creating and maintaining reports
ServiceNow Service Management
- Working with Incident Management
- Working with Change Management
- Working with Configuration Management
Summary and Conclusion
Requirements
- A basic understanding of ITIL principles
Audience
- ServiceNow Users
Testimonials
Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.
Glenn Camacho - BENILDA DUQUE TAURO, Hoegh Autoliners ROHQ
Reports and Performance Analytics
Rupinderjeet Singh - Samantha Cable, Blackwoods
He was helpful in all aspects.
Tanu Kaur - Samantha Cable, Blackwoods
live demo in virtual machine to give real-life experience and training, performance is quite good, very minimal lag and barely noticeable
Samantha Cable, Blackwoods
the right amount of theory and practice
Gorman Coronel - Samantha Cable, Blackwoods
The trainer had experience in implementation and was able to search and provide solutions to our questions.
Hewlett-Packard Singapore (Sales) Pte. Ltd
Trainer was able to answer most of our deeper questions.
Jeffrey HPE - Hewlett-Packard Singapore (Sales) Pte. Ltd
Mid server
Hewlett-Packard Singapore (Sales) Pte. Ltd
Learning new things
Hewlett-Packard Singapore (Sales) Pte. Ltd
Knowledge, the rapport and the training style.
Alvin Moratalla - cxLoyalty
The trainer was able to introduce us to ServiceNow with better approach, so we can able to understand each courses and guided us very well if we have questions or facing difficulties with activities.
April Annie Abrenica - cxLoyalty
Honestly I enjoyed all the time we spent during our training with Laks. He is a great training and a great knowledge distributor to trainees. He was very entertaining in a good way that make us more understand the subject of matter. I will say, it's been a great opportunity! Kudos to Laks :)
Loreto III Velez - cxLoyalty
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