Course Outline


ServiceNow Overview

  • What is ServiceNow?
  • ServiceNow features and tools

Preparing the ServiceNow Environment

  • Setting up an MID Server System

ServiceNow Quick Start

  • Navigating the ServiceNow user interface
  • Working with ServiceNow docs and community

ServiceNow for End Users

  • Implementing configurations
  • Creating and maintaining reports

ServiceNow Service Management

  • Working with Incident Management
  • Working with Change Management
  • Working with Configuration Management

Summary and Conclusion


  • A basic understanding of ITIL principles


  • ServiceNow Users
  7 Hours


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