Course Outline


  • The high cost of software application redundancies and sub-optimal performance

Overview of ServiceNow Application Portfolio Management (APM) Features and Architecture

Documenting Existing and Future Applications Deployments (Classify, Measure, Analyze, Plan)

Overview of Application Management Actions

Installing, Updating, and Removing an Application

Setting the Application State

Sharing an Application

Automating Application Management Actions

Consolidating Applications by Business Function

Arranging IT Components into Technology Stacks

Creating the Metrics for Evaluating the Value of an Application

Evaluating the Technical and Functional Value of Applications

Increasing Demand for an Application

Handling Conflicts between In-house Applications and Vendor-provided Applications

End-of-Life'ing an Application


Summary and Conclusion


  • A general understanding of "application life cycle management" concepts


  • Enterprise architects
  • System administrators
  • Consultants
  28 Hours

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