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Course Outline
Introduction
- The high cost of software application redundancies and sub-optimal performance
Overview of ServiceNow Application Portfolio Management (APM) Features and Architecture
Documenting Existing and Future Applications Deployments (Classify, Measure, Analyze, Plan)
Overview of Application Management Actions
Installing, Updating, and Removing an Application
Setting the Application State
Sharing an Application
Automating Application Management Actions
Consolidating Applications by Business Function
Arranging IT Components into Technology Stacks
Creating the Metrics for Evaluating the Value of an Application
Evaluating the Technical and Functional Value of Applications
Increasing Demand for an Application
Handling Conflicts between In-house Applications and Vendor-provided Applications
End-of-Life'ing an Application
Troubleshooting
Summary and Conclusion
Requirements
- A general understanding of "application life cycle management" concepts
Audience
- Enterprise architects
- System administrators
- Consultants
Testimonials
Honestly I enjoyed all the time we spent during our training with Laks. He is a great training and a great knowledge distributor to trainees. He was very entertaining in a good way that make us more understand the subject of matter. I will say, it's been a great opportunity! Kudos to Laks :)
Loreto III Velez - cxLoyalty
The trainer was able to introduce us to ServiceNow with better approach so we can able to understand each courses and guided us very well if we have questions or facing difficulties with activities.
April Annie Abrenica - cxLoyalty
Knowledge, the rapport and the training style.
Alvin Moratalla - cxLoyalty
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