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Course Outline
Introduction
- What is "infrastructure operations management" and "configuration management"?
- Credential‑less vs credential‑based discovery
Overview of ServiceNow Discovery Features and Architecture
How ServiceNow Discovery Collects Data
Navigating the UI
Understanding the Configuration Management Database (CMDB)
Setting up MID Servers
Obtaining and Testing Device Credentials
Establishing, Maintaining, and Updating Services in CMDB
Classifying CIs (Configuration Items)
Scheduling, Running and Validating Horizontal Discovery
Inspecting Collected Data
Integrating with Third-Party Software Management Products
Extending ServiceNow Discovery through APIs
Troubleshooting
Summary and Conclusion
Requirements
- An general understanding of IT Operations Management
- JavaScript programming experience
Audience
- System administrators
- IT administrators
- IT infrastructure engineers
- Technical support
- ServiceNow consultants
Testimonials
Honestly I enjoyed all the time we spent during our training with Laks. He is a great training and a great knowledge distributor to trainees. He was very entertaining in a good way that make us more understand the subject of matter. I will say, it's been a great opportunity! Kudos to Laks :)
Loreto III Velez - cxLoyalty
The trainer was able to introduce us to ServiceNow with better approach so we can able to understand each courses and guided us very well if we have questions or facing difficulties with activities.
April Annie Abrenica - cxLoyalty
Knowledge, the rapport and the training style.
Alvin Moratalla - cxLoyalty
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