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Duration 7 hours
Course Outline
Grasping Sensitivity in Professional Settings
- Defining what sensitivity and respect mean in a business context
- The influence of tone, word choice, and non-verbal cues
- Becoming mindful of cultural, individual, and social variations
Identifying and Managing Unconscious Bias
- How biases develop and affect professional decision-making
- Real-world examples of microaggressions and unintentional friction
- Effective techniques for minimizing bias and ensuring fairness
Empathy and Emotional Intelligence
- Gaining insight into colleagues' viewpoints and feelings
- Practicing active listening and compassionate dialogue
- Utilizing empathy to build trust and improve teamwork
Navigating Sensitive Scenarios
- Addressing conflicts or offenses in a constructive manner
- Preserving professional composure during high-pressure moments
- Transforming challenging dialogues into growth opportunities
Establishing an Inclusive Culture
- Fostering an environment of respect, transparency, and mutual accountability
- Championing inclusive habits in daily operations
- The role of leadership in setting the tone for sensitivity
Practical Implementation and Reflection
- Exercises based on specific sensitive workplace cases
- Group sessions for sharing insights and reflections
- Developing a personal strategy to integrate sensitivity principles
Recap and Future Actions
- Revisiting the core concepts and best practices
- Reinforcing the commitment to ongoing awareness and respect
- Establishing guidelines for sustaining long-term inclusivity
Requirements
- Practical experience in team-oriented or client-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous background in diversity or inclusion is necessary
Target Audience
- Staff and team leaders committed to fostering respect and inclusion
- Managers seeking to deepen awareness and empathy within their groups
- Organizations dedicated to nurturing a culture of sensitivity and understanding
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
