As the pace of change accelerates within digital business and Business 3.0, organizational boundaries and alliances are in constant flux. To survive and thrive in this new knowledge economy, teams and individuals must learn how to resolve conflict more effectively while maintaining long-term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive-aggressive, or, worse still, immature behavior becomes the dominant means of winning arguments.
This instructor-led, live training (available onsite or remotely) is designed for executives, leaders, teams, and business professionals who wish to learn how to resolve conflict using practical, easy-to-follow, yet highly effective conflict models. By the conclusion of the course, you will have hands-on experience with 14 powerful, plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.
By the end of this training, participants will be able to:
- Identify the 5 stages of effective conflict resolution.
- Agree on how to handle conflict before it begins.
- Manage themselves positively through conflict.
- Work with proven methods to resolve conflict faster and more effectively.
- Rehearse conflict to achieve a better outcome.
- Learn from conflict to approach future disputes differently.
The program includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings and emotions to preparing your 'conflict dish' and lemmings, leading 20th-century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs, and Les Misérables.
Format of the Course
- Interactive lecture and discussion.
- Abundant exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
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