Course Outline
Leadership v Management
- The similarities and differences between Leadership and Management. What makes a Great Leader;
- what makes a Great Manager?
- Management Styles
- Organisational Climate
- Merging Management Styles with Organisational Climate
Developing a Successful Team
- What is a Team?
- The stages of Team Development
- How can a manager influence the stages of Team Development…?
Performance Management
- Setting Objectives
- Managing Individuals’ Performance
- Coaching for Improved Performance
- Delegation
- Feedback as a Performance Management tool
Successfully Delivering Change
- Why Change does (or does not!) work
- The 9 key change principles
- The emotional reactions to change
- Resistance to change – and the benefits of resistance
Negotiating for Best Results
- Communication in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
Handling Conflict
- What causes conflict?
- The Phases of Conflict Handling
- Understanding the Conflict
- Understanding your / the other person’s position in the conflict
- Resolving the Conflict
- Kilmann’s Five Conflict-Handling Modes – and how to apply them
- Bridging the Gap
Testimonials
Handling Conflict
ITPPL Services, Inc.
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
The personal experience the trainer shared to us that provides lessons and teach us how to handle any situation.
ITPPL Services, Inc.
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
Genafe Grace Amon - ITPPL Services, Inc.
I like everything about the training. I've learned new things specially in conflict management.
ITPPL Services, Inc.
It was interactive. Was not boring at all.