Course Outline
Leadership vs. Management
- Exploring the similarities and differences between Leadership and Management, identifying what defines a Great Leader
- and what characterizes a Great Manager?
- Analysis of various Management Styles
- Understanding Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building High-Performing Teams
- Defining the concept of a Team
- The various stages of Team Development
- How managers can actively influence and navigate these developmental stages
Performance Management
- The process of Setting Objectives
- Managing Individual Performance
- Utilizing Coaching to enhance performance outcomes
- Effective Delegation practices
- Leveraging Feedback as a key Performance Management tool
Leading Successful Change
- Understanding why Change initiatives succeed or fail
- The 9 key principles of change management
- Addressing emotional reactions to organizational change
- Managing Resistance to change and recognizing the potential benefits of resistance
Effective Negotiation
- The role of Communication in Negotiation
- The value of Effective Presentations in the negotiation process
- Exploring different Negotiating Strategies
- Evaluating and Comparing Strategies
- Techniques for Building Rapport
- The 3-phase Negotiating Process
Conflict Resolution
- Identifying the root causes of conflict
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The Phases of Conflict Handling
- Analyzing and Understanding the Conflict
- Assessing your own and the other party’s positions
- Strategies for Resolving the Conflict
- Application of Kilmann’s Five Conflict-Handling Modes
- Techniques for Bridging the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.