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Course Outline

Leadership vs. Management

  • Exploring the similarities and differences between Leadership and Management, identifying what defines a Great Leader
  • and what characterizes a Great Manager?
  • Analysis of various Management Styles
  • Understanding Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building High-Performing Teams

  • Defining the concept of a Team
  • The various stages of Team Development
  • How managers can actively influence and navigate these developmental stages

Performance Management

  • The process of Setting Objectives
  • Managing Individual Performance
  • Utilizing Coaching to enhance performance outcomes
  • Effective Delegation practices
  • Leveraging Feedback as a key Performance Management tool

Leading Successful Change

  • Understanding why Change initiatives succeed or fail
  • The 9 key principles of change management
  • Addressing emotional reactions to organizational change
  • Managing Resistance to change and recognizing the potential benefits of resistance

Effective Negotiation

  • The role of Communication in Negotiation
  • The value of Effective Presentations in the negotiation process
  • Exploring different Negotiating Strategies
  • Evaluating and Comparing Strategies
  • Techniques for Building Rapport
  • The 3-phase Negotiating Process

Conflict Resolution

  • Identifying the root causes of conflict
  • The Phases of Conflict Handling
    • Analyzing and Understanding the Conflict
    • Assessing your own and the other party’s positions
    • Strategies for Resolving the Conflict
  • Application of Kilmann’s Five Conflict-Handling Modes
  • Techniques for Bridging the Gap between parties
 7 Hours

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