Conflict Management Training Course

This highly interactive course combines individual and group discussions with practical skills training, empowering participants to share ideas and enhance their competence.

Audience

Individuals seeking to improve their assertiveness capabilities.

Aim

The programme is designed to boost confidence and strengthen the delegate’s capacity to communicate with assurance and assertiveness towards both colleagues and clients.

Objectives

Upon completion of the programme, participants will be able to:

• Identify and surmount barriers to assertive behaviour.
• Recognize behavioural patterns in themselves and others, and learn effective strategies to manage them.
• Engage in effective communication with diverse audiences to achieve mutually beneficial outcomes where feasible.
• Navigate and manage challenging situations proficiently.

Objective

This training aims to review and enhance the competencies required to achieve business objectives, both individually and within teams. Participants will acquire essential skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and mastering active techniques to prevent them
• Establishing supportive professional relationships
• Engaging in effective teamwork
• Understanding mutual influence between teams and units
• Utilizing various techniques for conflict management
• Adopting constructive attitudes and behaviors, such as assertive body language and posture

Training Methodology

The training is designed to be highly interactive, with participants actively engaging for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by mini-lectures on specific techniques to impart knowledge, and concluding with practice sessions for new tactics and skills. Upon completion of each session, participants receive support materials related to the topics discussed.

Practical exercises are supplemented by mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the activities experienced in the training room.

By the conclusion of this program, participants will be equipped to:

• Recognize the importance of self-regulation as a prerequisite for influencing the behavior of others
• Evaluate the strengths and limitations of different communication channels
• Effectively manage relationships with both internal and external customers and stakeholders

Course Delivery Method

This interactive program combines the following elements:

• Guided Group Discussions
• Presentations with Visual Aids
• Practical Exercises and
• Real-world Case Studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

As the pace of change accelerates within digital business and Business 3.0, organizational boundaries and alliances are in constant flux. To survive and thrive in this new knowledge economy, teams and individuals must learn how to resolve conflict more effectively while maintaining long-term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive-aggressive, or, worse still, immature behavior becomes the dominant means of winning arguments.

This instructor-led, live training (available onsite or remotely) is designed for executives, leaders, teams, and business professionals who wish to learn how to resolve conflict using practical, easy-to-follow, yet highly effective conflict models. By the conclusion of the course, you will have hands-on experience with 14 powerful, plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree on how to handle conflict before it begins.
• Manage themselves positively through conflict.
• Work with proven methods to resolve conflict faster and more effectively.
• Rehearse conflict to achieve a better outcome.
• Learn from conflict to approach future disputes differently.

The program includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings and emotions to preparing your 'conflict dish' and lemmings, leading 20th-century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs, and Les Misérables.

Format of the Course

• Interactive lecture and discussion.
• Abundant exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

In an increasingly globalized landscape, professionals operate within multicultural environments where conflicts among individuals and teams are inevitable. The core premise of conflict resolution is that while disputes cannot be entirely avoided, they are highly manageable. Assertiveness, self-confidence, negotiation capabilities, and interpersonal finesse are pivotal in facilitating effective conflict resolution. In daily professional and personal interactions—whether with family, friends, clients, or business partners—we frequently manage conflicts, consciously or unconsciously. Mastering these skills enables not only effective dispute resolution but also improved communication, more efficient persuasion, enhanced business outcomes, and better organizational and personal performance.

This course blends theoretical frameworks and concepts with group exercises and individual activities, allowing participants to share insights and actively develop their competencies.

Objectives:

• Grasp the fundamentals and nuances of organizational conflicts.
• Explore key concepts, influencing factors, theories, types, and models of conflict resolution.
• Identify personality types and leadership styles that support negotiation skills.
• Master the art of assertiveness and self-confidence.
• Experiment, experience, and practice conflict resolution techniques.

Target Audience

• Professionals who require a comprehensive understanding of influence and conflict avoidance dynamics, specifically in their interactions with:
  • Colleagues
  • Senior Management
  • Internal and external clients and stakeholders

Learning Outcomes

Upon completion of this course, participants will be equipped to:

• Recognize the necessity of self-regulation as a foundation for influencing the behavior of others
• Evaluate the strengths and limitations of various communication channels
• Effectively manage relationships with both internal and external stakeholders

Course Format

This program utilizes an engaging, interactive approach combining:

• Guided discussions
• Visual presentations
• Practical exercises
• Real-world case studies

This two-day course is tailored for professionals aiming to secure superior results in negotiations with clients, vendors, and colleagues. It imparts the essential skills and tactics employed by proficient negotiators while fostering the confidence required for success.

Participants will explore various negotiation styles and learn how to enhance their personal influence while safeguarding key relationships. The program is highly interactive, integrating lectures, discussions, coaching, and practical exercises.