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Course Outline
The nature and types of conflict. Types of conflicts due to the participants
The theory of conflict situations by Lewin.
The main source of conflict.
- resources
- differences in their goals
- interdependence of work
- differences in values or views
- organizational ambiguity
Conflicts of functional and dysfunctional
Distortion of perception occurring in conflict
The dynamics of conflict
- preceding phase
- challenge phase
- escalation phase
- phase of confrontation
Behavior style by mastering conflicts; appropriate behavior in the dispute. The consequences of a rigid application of various styles
Assertive and development use conflicts in the team's work. Assertive skills useful in resolving conflicts
The strategies used in conflict situations:
- I win - you lose
- you win - I shed
- without losing - the replacement of the conflict to cooperation
Conflict Management. The main methods and techniques of conflict resolution
- negotiations
- mediation
- arbitration
Working with emotions in conflict
Stress, coping in difficult situations
- the introduction of the anti-stress training
- relaxation methods - focusing
Creative principles of conflict resolution.
Effective communication as an essential tool for conflict management.
- barriers to communication and conflict resolution
- verbal and non-verbal
The use of negotiation techniques to resolve conflicts.
Summary of training
14 Hours
Testimonials (4)
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Explains well the topic.
Gilbert Pineda - Quartzelec Ltd (Philippines Branch)
Course - Leadership 101
I generally was benefit from the interaction and flexibility.