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- The work of Dr Meredith Belbin
- How Team Roles theory has been used effectively
- How not to use Team Roles theory
- Belbin Team Roles overview
Determining Your Preferred Role
- Self-Perception Inventory
- Observer Assessments
- The 9 Belbin Team Roles
- Developing your individual strengths for team success
- Understanding allowable weaknesses
- (Belbin Team Report – optional for teams taking the course together)
- Understanding how others affect your behaviour
- Handling difficult people
- How to deal with missing roles
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Effective communication skills
Team Building and Management
Self Time Management
Customer Care Strategy
A motivating appraisal interview
Influencing and Avoiding Conflict