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Course Outline
Introduction
Overview of Emotional Intelligence
- Main components
- Developing competencies
Managing Emotions to Enhance Work Performance
- Self-awareness: measuring your EQ
- Communication styles
- Self-regulation methods
- Creating a plan to raise your EQ
Reading Other People's Emotions
- Empathy and active listening
- Non-verbal communication
- Handling sensitive situations
Developing Emotional Intelligence in Teams
- The ideal team player
- High performing teams
- Giving and receiving feedback
- Assessing your team: Team EQ checklist
Working With Others in a Team
- Creating shared goals
- The DISC behavioral styles
- Assessing your behavioral style and preferred style
- Participation and collaboration
Using Emotional Intelligence in Difficult Situations
- Change management
- Conflict in teamwork
- The equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others (motivate, inspire, encourage, and evaluate)
- Managing relationships with colleagues
- Building team emotional resilience
Summary and Conclusion
Requirements
- Working in a team within an organization
Audience
- Teams at all levels across an organization
- Cross-functional teams
Testimonials
Flipchart transfer method! No use of audio visual devices.
Łukasz Rak - Schott Poland Sp. z
The atmosphere, many examples, the right pace, the preparation of materials.
Adam Gozdowski - Schott Poland Sp. z
exercises showing the presented concepts in practice
Michał Czapski
exercises, hand-created boards
Krzysztof Helt
joint exercises
Tomasz Kaczmarek
the manner of conducting training, knowledge and form of training.
Klaudia Horlop
Communication with the trainer
Dorota Miller
Coach contact
Magdalena Stasiów
Communication with the trainer
Elżbieta Żurawska
Anti-stress exercises .
Dolby Poland Sp. z o.o.
Krzysztof brand itself.
Dolby Poland Sp. z o.o.
exercises in twos and groups.
Dolby Poland Sp. z o.o.
energy of lecturer
- Advatech Sp. z o.o.
The way of conducting the training. Ms. Ewa has exceptional skills to interest participants in the material - intonation, gesticulation.
Ewa - Advatech Sp. z o.o.
Introducing a new employee to the organization
Krzysztof Wyrwas - Advatech Sp. z o.o.
Materials.
Piotr Nenkin - Advatech Sp. z o.o.
workshop illustrating current problems in the approach to knowledge management
Piotr Kwiatkowski - Advatech Sp. z o.o.
Interesting in general
- GMV Innovating Solutions Sp. z o.o.
Pizza exercise
- GMV Innovating Solutions Sp. z o.o.
Exercises
Rafał Rzatkiewicz - GMV Innovating Solutions Sp. z o.o.
Exercises and trainer experience
- GMV Innovating Solutions Sp. z o.o.
I liked the excercises based on the current researches
- GMV Innovating Solutions Sp. z o.o.
The trainer eventually managed to get even the most reluctant participants involved. He's impressively knowledgeable about the subject.
- GMV Innovating Solutions Sp. z o.o.
It had a lot of practical exercises
Fernando Sousa - GMV Innovating Solutions Sp. z o.o.
Various case studies
张 森凯 - 星空时间
Analysis of the interest community
谢 永泉 - 星空时间
Innovative thinking
孙 卓峰 - 星空时间
Interactive part
李 佳伟 - 星空时间
the application as this makes us think and evaluate what we have learn on the training
Accenture Inc.
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
The online quizzes and last part with final product that needs to be presented.
Accenture Inc.
The application - Group activity :)
Analyn Villarin - Accenture Inc.
The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.
Ewelina Krasocha - Schaeffler Global Services Europe
Balance between lecture and engaging the audience.
Schaeffler Global Services Europe
contact with participants, variety of exercises.
Schaeffler Global Services Europe
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.
Karolina Wroblewska - Schaeffler Global Services Europe
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