Course Outline


Overview of Emotional Intelligence

  • Main components
  • Developing competencies

Managing Emotions to Enhance Work Performance

  • Self-awareness: measuring your EQ
  • Communication styles
  • Self-regulation methods
  • Creating a plan to raise your EQ

Reading Other People's Emotions

  • Empathy and active listening
  • Non-verbal communication
  • Handling sensitive situations

Developing Emotional Intelligence in Teams

  • The ideal team player
  • High performing teams
  • Giving and receiving feedback
  • Assessing your team: Team EQ checklist

Working With Others in a Team

  • Creating shared goals
  • The DISC behavioral styles
  • Assessing your behavioral style and preferred style
  • Participation and collaboration

Using Emotional Intelligence in Difficult Situations

  • Change management
  • Conflict in teamwork
  • The equation of trust

Using Emotional Intelligence to Build a Positive Workplace

  • Influencing others (motivate, inspire, encourage, and evaluate)
  • Managing relationships with colleagues
  • Building team emotional resilience

Summary and Conclusion


  • Working in a team within an organization


  • Teams at all levels across an organization
  • Cross-functional teams
  7 Hours


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