Cross-cultural differences in teamwork Training Course
Purpose and purpose of the training The training is addressed to all those who deal with representatives of different cultures in their professional work. The training is addressed both to people who intend (or are already doing so) to establish business contacts with foreign partners, conduct negotiations, sell and promote their products, but also to people who cooperate with foreigners in Poland. Representatives of various industries, regardless of age or managerial level, can participate in the training. Depending on the demand, the training can be adapted for a group advanced in a given field and concern a specific region or country (e.g. Scandinavian countries, Arab countries, etc.). The trainings are open, however, depending on the demand, they can be closed and addressed to a specific company/group people...
Course Outline
1. Introduction to communication issues
- communication process and its stages
- the importance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication and communication via media: telephone, e-mail, instant messaging
2. Principles of effective communication, as an essential element in effective contacts in the organization
- self-analysis of your own communication style
- communication errors, their correction and avoidance
- communication barriers
- stages of creating interpersonal contact
3. Effective conversation
- shaping one's own image as a sender and recipient of a message
- assertively responding to reservations, criticism and praise
- recognizing and avoiding barriers in communication, active listening as a tool for effective communication recognizing and dealing with factors that interfere with listening and understanding statements
- the art of asking questions
- psychological mechanisms and techniques of influencing
4. Intercultural aspect of communication
- basics of proximics - distance in communication
- formulating messages in intercultural contacts
- self-expression and intercultural perception
- cultural reading of messages
- cultural attitudes in everyday communication and negotiations
- decision-making in a cultural aspect
5. Basic principles of intercultural communication
- contact-oriented cultures
- rules-oriented cultures
- pro-partner and pro-transaction cultures
- ceremonial and non-ceremonial cultures
- monochrome and polychronic cultures
- Does "a" always mean "a"? -hidden assumptions and unsaid expectations in communication with representatives of particular cultures
6. "Contractor's manual" - what to do, what not to do and a total "faux pas"
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of the former USSR countries
- American culture
7. Summary
Requirements
The course is of a general nature and participation in it does not require specialized knowledge
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Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
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