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Course Outline

1. The significance of performance conversations in the human resource management process.
2. Periodic assessment versus ongoing assessment.
3. Benefits of using a formalized performance review.
4. Preparing for the performance conversation.

  • Informing employees about the performance review
  • Gathering information and arguments
  • Identifying employee needs
  • Setting the purpose of the performance conversation
  • Planning the performance conversation
  • Structure

5. Conducting an effective performance conversation

  • Causes of errors in assessment
  • Reducing subjectivity in evaluation
  • Styles of conducting performance conversations
  • Giving and receiving feedback
  • Formulating constructive critical remarks and praise
  • Setting goals and creating development plans
  • Conducting a conversation with a 'difficult' employee.

6. Effective communication during performance conversations.

7. Building a competency map based on performance conversations.

8. Planning employee development.

9. Manager actions between periodic performance conversations.

  • Post-conversation follow-up
  • Conclusions for the future
  • Conversation evaluation
  • Consistent enforcement of conversation agreements

Requirements

The course is of a general nature and does not require specialized knowledge to participate.

 7 Hours

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