Course Outline
1. The significance of performance conversations in the human resource management process.
2. Periodic assessment versus ongoing assessment.
3. Benefits of using a formalized performance review.
4. Preparing for the performance conversation.
- Informing employees about the performance review
- Gathering information and arguments
- Identifying employee needs
- Setting the purpose of the performance conversation
- Planning the performance conversation
- Structure
5. Conducting an effective performance conversation
- Causes of errors in assessment
- Reducing subjectivity in evaluation
- Styles of conducting performance conversations
- Giving and receiving feedback
- Formulating constructive critical remarks and praise
- Setting goals and creating development plans
- Conducting a conversation with a 'difficult' employee.
6. Effective communication during performance conversations.
7. Building a competency map based on performance conversations.
8. Planning employee development.
9. Manager actions between periodic performance conversations.
- Post-conversation follow-up
- Conclusions for the future
- Conversation evaluation
- Consistent enforcement of conversation agreements
Requirements
The course is of a general nature and does not require specialized knowledge to participate.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises