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Course Outline

Understanding “Brand”

  • Defining a “brand”
  • Identifying your company’s brand
  • Strategies to strengthen your company’s brand

Foundational Change Strategies

  • The necessity for managers to continuously assess their department’s status relative to peers and competitors, implementing proactive rather than reactive changes
  • Overview of the “STARS” model for Change Strategies and Planning

Change Management

  • Analyzing reasons for successful past changes
  • Analyzing reasons for unsuccessful past changes
  • Key lessons from previous change initiatives (internally and externally)
  • Applying the 9 Principles of Change
  • Understanding Lewin’s model of Change Implementation
  • Utilizing the Change Kaleidoscope

Psychological Impacts of Change

  • Assessing current emotional states of self and colleagues
  • Anticipating emotional responses as the change process progresses

Customer and Stakeholder Relationships

  • Defining a Customer
  • Defining a Stakeholder
  • Maximizing value in every Customer or Stakeholder interaction
  • Understanding the Service-Profit Chain

Financial Dimensions of Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash Flow Forecasts
    • Business Cases

Establishing Objectives

  • Creating Vision and Mission Statements
  • Setting objectives to fulfill the Mission Statements
  • Implementing Performance Management to surpass agreed objectives

Negotiating for Optimal Results

  • Communication strategies in negotiation
  • The value of effective presentations
  • Exploring different negotiating strategies
  • Comparing various strategies
  • Building rapport
  • The three-phase negotiation process
 21 Hours

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