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Course Outline
Understanding “Brand”
- Defining a “brand”
- Identifying your company’s brand
- Strategies to strengthen your company’s brand
Foundational Change Strategies
- The necessity for managers to continuously assess their department’s status relative to peers and competitors, implementing proactive rather than reactive changes
- Overview of the “STARS” model for Change Strategies and Planning
Change Management
- Analyzing reasons for successful past changes
- Analyzing reasons for unsuccessful past changes
- Key lessons from previous change initiatives (internally and externally)
- Applying the 9 Principles of Change
- Understanding Lewin’s model of Change Implementation
- Utilizing the Change Kaleidoscope
Psychological Impacts of Change
- Assessing current emotional states of self and colleagues
- Anticipating emotional responses as the change process progresses
Customer and Stakeholder Relationships
- Defining a Customer
- Defining a Stakeholder
- Maximizing value in every Customer or Stakeholder interaction
- Understanding the Service-Profit Chain
Financial Dimensions of Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash Flow Forecasts
- Business Cases
Establishing Objectives
- Creating Vision and Mission Statements
- Setting objectives to fulfill the Mission Statements
- Implementing Performance Management to surpass agreed objectives
Negotiating for Optimal Results
- Communication strategies in negotiation
- The value of effective presentations
- Exploring different negotiating strategies
- Comparing various strategies
- Building rapport
- The three-phase negotiation process
21 Hours
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.