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Course Outline
Introduction
- Lean IT: the intersection of Lean, Six Sigma, and Information Systems.
- How economic pressure to reduce costs affect the organization
- Proliferation of online transactions
- Green IT
What is Waste?
- Different types of waste
- Waste in IT operations
Principles of Lean IT
- Value streams
- Services provided by the IT group to the parent organization
- Value-stream mapping
- Diagramming and analyzing services
- Flow
- Just-in-time systems and integration
- Flow vs waste
- Pull/Demand systems
- Handling service requests
Exercise
- Server provisioning - case assignment
- Software development APIs - case assignment
The Challenges of Lean
- Resistance to change
- The fear of job loss
- Fragmented IT departments
- Managing cumulative waste across technology silos
Analysis Concepts, Techniques and Tools
- Observing processes
- Measuring performance
- Quantifying innovation
- Understanding the key aspects of a KPI
- Time as a critical factor in IT
Exercise
- Measuring the current state of an IT department
Implementing a Lean IT Strategy in Your Organization
- Reference implementations
- Adapting manufacturing theory to digital service processes
- Value-stream visualization
- Kanban cards
- Visualizing the digital, intangible and abstract
- Tools and techniques
- Integration of lean production and lean consumption
- Integrating the entire supply chain, including consumption
Exercise
- Identifying value streams
- Preparing interviews and questionnaires
- Creating a value stream map
Deployment and Commercial Support
- Outsourcing application development and maintenance (ADM)
- Automating provisioning services
- Performance monitoring
Exercise
- Processing tickets - case assignment
Complementary Methodologies
- Agile, Scrum and lean software development
- Six Sigma
- Capability Maturity Model Integration (CMMI)
- Information Technology Infrastructure Library (ITIL)
- Universal Service Management Body of Knowledge (USMBOK)
- COBIT
Future Rrends in Business and IT
Closing Remarks
Requirements
- Experience in IT.
- Knowledge of basic operations concepts.
Audience
- Managers and specialists working in an IT Organization
Testimonials
I generally enjoyed the topic.
Alberto Banzon
I was benefit from that Armor management personnel is taking it seriously.
Ed Huet - Armscor
Alvin did a GREAT job of engaging the participants. He relayed many examples of his personal experiences with implementing lean and he has (and it comes across well) a very engaging personality. Great instructor that makes the learning experience fun and engages his audience well!.
Don Dehmlow - Armscor
The exercise that we do to apply what we learned.
Joey Espinosa - Armscor
The training was very competent and resourceful.
Nomer Velena - Armscor
When our trainer goes outside with us, gives us the initial assessment to the plant, and actually relate the current state to the techniques he shared.
Ma. Angeloubert Pelonio - Armscor
I was benefit from the value Stream Mapping, Lean Concept and practice, Process waste identification.
Emmanuel Erickson Dacanay - Armscor
I genuinely was benefit from the lean Exercise - 8 wastes.
Arnold Mascareñas
The new approach of 5's and its good effect to our company if implemented.
Noel Nadnadin - Armscor
I enjoyed the revived mindfulness in the workplace.
Paolo Emerson Lagrosas - Armscor
Trainer knows when to throw punch lines to keep the class attentive to his discussions.
Reynaldo II Avila - Armscor
I really enjoyed the Training Exercises.
Olivia Gabriel - Armscor
I liked the examples and application of tools and systems.
john rowel cobangbang - Armscor
I really was benefit from the 5s.
robert francisco - Armscor
I mostly liked the 5s.
bricio cruz - Armscor
I really liked the everything.
KEEVEN LUNA - Armscor Global Defense, Inc.
I enjoyed the applied knowledge. Not just lecture but also exercises and activities.
- Armscor Global Defense, Inc.
I genuinely liked the 5s.
Wilson de jesus - Armscor Global Defense, Inc.
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Joanna Meza - Zurich Insurance
I really liked the about lean principles.
Jemson Dela cruz
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - Embassy of Canada, Manila
Statistics 101 and different ways of interpreting/presenting data results.
- Embassy of Canada, Manila
simulation exercises
- Embassy of Canada
It was fast-paced. I did not get bored. Topics are interesting. Trainer was very knowledgeable.
- Embassy of Canada
The way the course was presented, including the exercises and simulation.
- Embassy of Canada
Interactive and practical
- Embassy of Canada
The exercises conducted. They were challenging but provided valuable insight. :)
- Embassy of Canada
Excellent Trainer - knowledgeable, interesting presentation and was able to connect with his audience.
Catherine Perez - Embassy of Canada
Informative
- Embassy of Canada
Participating ion activities.
ARCHIE CANOZA - Embassy of Canada
Alvin's broad-based knowledge such as providing historical insights and juxtaposing it into real and current situations.
Connie Pascual - Embassy of Canada
I am familiar with the topics and principles discussed so I like everything about the training. If I had to pick one, it would be the math section.
- Embassy of Canada
Brainstorming
Dustien Dela Paz - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
Everything about the seminar is great! The activities/workshops suited what the attendees needed in order for them to appreciate and understand Lean, thus making them more engaged and excited on future implementation. It excites me to start its implementation as even during the seminar breaks, our participants kept on giving ideas to improve their own section/area.
Alexis Mae Atienza - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
all but 5's is most important because i will apply this in my field
jeffrey alcantara - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
activities
richard jalaman - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
inspirational experience of the trainer
Lawrence Natividad - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
about 5s
- Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
how to apply 5s how to apply lean
erick alejandro - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
I like the speaker the way he deliver the speech, its clear
Oved Valdestamon - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
i like the most is principles of lean and the type of waste. i can apply this to my area and to my co-worker
- Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
Leadership and teamwork.
- Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
i like the most the value mapping by this tool we can easily recognize the cause of the problem the whys and hows and focus on the area to lessen eliminate those things that affecting the stability of organization.
Wilfredo Olandez Jr - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
I like the most in the training is the interaction of the trainer to the attendees of the course and the activities.
Ivy Sual - Armscor Global Defense, Inc.; Armscor Global Defense, Inc.
I found the group exercises helpful in applying the subject matter.
Embassy of Canada
While there is the recognition that we can only change what is within our sphere of influence, it was a good reminder to look for solutions, to be collaborative, to keep asking.
Embassy of Canada
Its not boring
Embassy of Canada
Learning about the 8 wastes and how to mitigate them. I also liked the dynamism of the group. The trainer was really good at animating the group members.
Embassy of Canada
Simulation exercises.
- Embassy of Canada
Kanban
John Jayamanne - GE Medical Systems Polska Sp. Z O.O.
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